Booking Policy
Hotel Room Reservation & Cancellation Policies
Hotel Reservations
We ask for a small $50 deposit to make a reservation. The remaining balance is due 15 days prior to arrival.
Cancellations: If you need to cancel your hotel reservation, and you notify us prior to the 15 days of arrival we will refund $35 of the $50 deposit back to you.
Please note, last minute reservations may not be able to be honored by the hotel or vacation home management company.
If this should happen, we will contact you as soon as possible.
Hotel Cancellations:
If you cancel your hotel reservation prior prior to us charging you (10 days prior to your arrival) you will not be charged anything. If you cancel anywhere from 5 days to 15 days prior to your arrival you will be charged a 1 night cancellation fee. Inside of 5 days or arrival, you will be charged the entire price of your stay.Vacation Home, Townhome & Condo Reservation & Cancellation Policies
To make a vacation home reservation we require a $50 deposit before 30 days prior to arrival. The balance of your trip will be charged 30 days prior to your reservation date. The $50 is non-refundable.
If you are staying in a vacation home, townhome, or condo the management company that is in charge of looking after the unit will charge all guests a property protection fee of $85. This fee works just like insurance, and if anything should be damaged or broken while you are staying in the home, this property protection fee will cover the damages up to $500. Please note, since this fee is charged by the management companies it is not included in the total price.
If you are ordering pool heat for your vacation home or townhome you will need to arrange this with the management company. OrlandoVacation.com cannot be responsible for the pool heat since the property management company offers this service. Cancellations made within 30 days of your arrival during these high season dates will carry a 4-night penalty.
Cancellation Fee for Vacation Homes:
If you cancel prior to 30 days before your reservation: We will not charge anything aside from initial $50 deposit
Less than 30 days before reservation: You will be charged for a 2-night stay.
Less than 7 days to arrival: You will be charged the entire price of your
Cancellation and Refund Policies
- We confirm all cancellations with an email sent to the address we have on file.
- If you are not satisfied with your stay please let us know as soon as possible so we may do everything in our power to fix the issue. If you notify us of a problem after your vacation or on the last day of your vacation, we are sorry but there is little we can do to help you. We are here to help our guest in anyway but we need to be alerted of the issue so we can solve it.
Satisfaction Guarantee
We will do everything in our power to make sure our guests have a great time in Orlando. If there is an issue with your stay please contact Affordable Travel at 1-800-633-7108 ext 7007 and we will do our best to make your issue go away. There will be no compensation if you notify us of any issues after you have checked out. It is only fair that our company be given the opportunity to make right any issues you have while you are in town.
If there is an issue with a vacation home please contact the property manager first and give them the opportunity to fix the issue. All of our property managers are great and they have been managing vacation homes near Disney World for many years. They are good at their job.
If you are still not satisfied after contacting the property manager please give us at a call at 1-800-641-4008 or shoot us an email to help@orlandovacation.com. We promise to do everything in our power to make sure you have a great vacation!
To Reserve Disney World and Other Attraction Tickets
You may order Disney World tickets, Universal Studios tickets, and SeaWorld tickets from us. We suggest to all our guests to order your tickets early.
If you book your theme park tickets as a package deal with lodging, your tickets will be charged 15 days prior to arrival if you booked hotel lodging with us and 30 days to arrival if you booked a vacation home.
Once we have sent you your tickets we cannot exchange or refund for the tickets. If you have not sent you the tickets yet we can refund you for the tickets, there is a 10% cancellation fee.