Orlando Vacation FAQs
Frequently Asked Questions - Orlando Vacation FAQs
- Do you deal with timeshares?
- No, we do not deal in any way with timeshares. We focus on providing amazing customer service with the lowest nightly rates and attractive ticket prices.
- No, we do not deal in any way with timeshares. We focus on providing amazing customer service with the lowest nightly rates and attractive ticket prices.
- What is your business model?
- We are one of the largest hotel consolidators in Orlando, offering low prices and excellent customer service through a unique marketing approach.
- We are one of the largest hotel consolidators in Orlando, offering low prices and excellent customer service through a unique marketing approach.
- What is your legal name and business history?
- Our legal name is Affordable Travel of Orlando. We have been serving Orlando vacationers since 1993 and are a family-run business with an A rating from BBB of Orlando. Our Florida Sellers of Travel number is ST24673.
- Our legal name is Affordable Travel of Orlando. We have been serving Orlando vacationers since 1993 and are a family-run business with an A rating from BBB of Orlando. Our Florida Sellers of Travel number is ST24673.
- Why should I choose your service?
- We pride ourselves on being a low-cost provider with the goal of winning your business through low prices and excellent customer service.
- We pride ourselves on being a low-cost provider with the goal of winning your business through low prices and excellent customer service.
- What does your satisfaction guarantee mean?
- It means we will do everything in our power to make sure your stay in Orlando is enjoyable.
- It means we will do everything in our power to make sure your stay in Orlando is enjoyable.
- What is the deposit requirement?
- We only require a $50 deposit to reserve a vacation home, hotel room, or Orlando vacation package.
- We only require a $50 deposit to reserve a vacation home, hotel room, or Orlando vacation package.
- When are final payments due?
- Vacation homes, condos, townhomes: 30 days prior to arrival.
- Hotels: 15 days prior to arrival.
- Tickets: 30 days prior to arrival.
- What is your cancellation policy?
- Notify us 30 days prior for possible hotel deposit refunds. The $50 deposit for vacation homes is nonrefundable.
- All ticket sales are final and nonrefundable, including expired tickets and those no longer sold.
- Theme park tickets can be rescheduled in the park’s app, but fees may apply.
- What if I need to cut my vacation short?
- Hotels: Check out before 11 am and have the front desk fax us a notice for a refund of unused nights.
- Vacation homes, condos, townhomes: No refunds for unused nights.
- Do you book air travel?
- No, we do not book air travel.
- No, we do not book air travel.
- Do you offer car rental deals?
- Yes, visit our car rental partner at Car Rentals for the best deals.
- Yes, visit our car rental partner at Car Rentals for the best deals.
- Do you offer the Disney Meal Plan?
- No, you need to book directly through Walt Disney World® at 407-WDW-DINE (407-929-3463).
- No, you need to book directly through Walt Disney World® at 407-WDW-DINE (407-929-3463).
- What is the Property Protection Fee?
- Standard: $85 non-refundable.
- Mic Mansion: $200 non-refundable. This covers incidental damage, but intentional damage or gross negligence will incur additional costs.
- Where are your vacation homes located?
- Within 15 minutes of Walt Disney World®, mostly in Kissimmee and Davenport.
- Within 15 minutes of Walt Disney World®, mostly in Kissimmee and Davenport.
- What is the difference between Executive and Standard Homes?
- Executive Homes have better interior décor and professionally designed furnishings, while Standard Homes are more basic.
- Executive Homes have better interior décor and professionally designed furnishings, while Standard Homes are more basic.
- Can I see specific homes before booking?
- Yes, we show pictures of available homes. Note that specific homes have stricter high season cancellation policies.
- Yes, we show pictures of available homes. Note that specific homes have stricter high season cancellation policies.
- What amenities are provided in vacation homes?
- Fully furnished with linens, towels, and stocked kitchens. Bring your own toiletries and food; starter sets of toilet paper and paper towels are provided.
- Fully furnished with linens, towels, and stocked kitchens. Bring your own toiletries and food; starter sets of toilet paper and paper towels are provided.
- Can I get multiple vacation homes in the same neighborhood?
- Sometimes, but it is highly unlikely.
- Sometimes, but it is highly unlikely.
- When will I know which vacation home I will occupy?
- You will be informed at least three days prior to arrival.
- You will be informed at least three days prior to arrival.
- Do I need pool heat in my vacation home?
- Pool heat is recommended in December, January, February, and March, costing $35 a day. The heater may shut off if the temperature drops below 55 degrees.
- Pool heat is recommended in December, January, February, and March, costing $35 a day. The heater may shut off if the temperature drops below 55 degrees.
- Can I get a refund for unused nights in vacation homes?
- No, we do not refund unused nights in vacation homes, townhomes, or condos.
- No, we do not refund unused nights in vacation homes, townhomes, or condos.
- How do I handle emergencies during my stay?
- Contact the specific management company listed at the top of your confirmation letter.
- Contact the specific management company listed at the top of your confirmation letter.
- What happens if ticket prices go up after I order?
- We will contact you to offer the old rate if ticket prices increase before your travel date.
- We will contact you to offer the old rate if ticket prices increase before your travel date.
- How is the pricing structured?
- Prices are per person, based on 2 adults and 2 children. Rates may vary depending on the number of people and arrival dates.
- Prices are per person, based on 2 adults and 2 children. Rates may vary depending on the number of people and arrival dates.
- Are there fees for tickets?
- Yes, Walt Disney World® tickets incur a $10 service fee. Other attraction tickets can be emailed as vouchers or barcodes.
- Yes, Walt Disney World® tickets incur a $10 service fee. Other attraction tickets can be emailed as vouchers or barcodes.
- What is the travel protection program?
- Cost: $39 plus tax.
- Allows more flexible cancellation policies.
- For hotels: Cancel up to 72 business hours prior for a refund minus the protection fee and deposit.
- For vacation rentals: Cancel up to 15 days prior for a refund minus the protection fee and deposit.
- For ticket-only orders: Cancel up to 72 business hours prior if tickets are voidable and not linked to My Disney Experience.
Contact Information: For ticket payments or inquiries, call us at 1-800-641-4008.
