Guide for Hearing and Vision Impaired Guests Visiting Islands of Adventure

With its thrilling rides and attractions, Universal Orlando has become known the world over as the must-visit vacation destination for active families. From the heart-stopping terror of Halloween Horror Nights to the sensory extravaganza of The Amazing Adventures of Spiderman, Universal Orlando delivers the excitement. However, guests with physical disabilities may have concerns. Visual and hearing impairments affect all aspects of daily living, and entertainment is no exception. Families dealing with these disabilities may wonder if a Universal vacation is the best choice for them.

Fortunately, at Universal Orlando, there is no need to worry. The resort offers a variety of adaptive devices and hotels near Universal Studios which can accommodate every type of disability. Team members are well-trained and knowledgeable, and are eager to assist in any way possible.

Upon arriving at Islands of Adventure, make your way directly to Guest Services, located just inside the park entrance (a walk-up window location is also available just outside the gates should you arrive prior to park opening). Describe the nature of your disability and necessary accommodations to the Guest Services Team Member, and he or she will provide you with assistance and information. Assistive listening and closed captioning devices are available here.

*Tip* Be sure to request the Rider’s Guide for Rider Safety and Guests with Disabilities, or download it from universalorlando.com prior to your visit. The guide contains a wealth of attraction-specific information.

*Tip* Service animals are permitted throughout the property. Ask at Guest Services for the locations and procedures of service animal break areas.

*Tip* Service animals are not permitted on certain attractions due to safety restrictions. At those attractions, procedures are in place for the service animal to wait while you enjoy the ride. Ask at each attraction for details, as procedures may vary. Generally, a member of your party must wait with the animal.

*Tip* Most shows offer sign language interpretation during certain performances. Please consult a park map for show times.

When it opened, Islands of Adventure was the most technologically advanced theme park in the world. It is still considered by most experts to be the gold standard. Cutting edge technology blends with Universal’s well-known talent for storytelling to create a realistic sensory experience. The park consists of a series of islands, each with its own distinct theme. The islands are: Port of Entry, Marvel Super Hero Island, Toon Lagoon, Jurassic Park, The Lost Continent, and Seuss Landing.Themed as a base camp village, from which one will depart for lands unknown, this park entrance area sets the tone for the adventures which follow.*Tip* This is an excellent place to get breakfast before beginning your day.Thrills and chills reign supreme here, as Gotham comes to life with an array of attractions starring your favorite Marvel Super Heroes and Villains.*Tip* Due to safety restrictions, service animals may not board The Incredible Hulk Coaster or Doctor Doom’s Fearfall. Please see an attraction attendant for information on where your animal may wait.

*Tip* Assistive listening is available for The Amazing Adventures of Spiderman.This extremely wet area brings the Sunday funnies to life. Most of the park’s water rides are here, as well as water features.*Tip* Due to safety restrictions, service animals may not ride Dudley Do-Right’s Ripsaw Falls or Popeye and Bluto’s Bilge Rat Barges. Please see an attraction attendant for more information.From the familiar welcome gates complete with logo, to the signature boat ride, this area faithfully re-creates the book and films.*Tip* Due to safety restrictions, service animals are not permitted on Jurassic Park River Adventure or Pteranodon Flyers.

*Tip* Written scripts are available for Jurassic Park River Adventure. Ask a ride attendant for more information.

*Tip* For Pteranodon Flyers, adults must be accompanied by a child between 36” and 56” in height. If someone in your party meets that requirement, the ride is well-worth the long wait.This island, laid out as a Renaissance Faire, brings to life the legends and creatures of mythology.*Tip* Due to safety restrictions, service animals are not permitted on the Flying Unicorn or Dueling Dragons.

*Tip* Assistive listening is available for the Eighth Voyage of Sinbad.

*Tip* Although considered a “kiddie coaster,” Flying Unicorn is surprisingly exciting, even for adults. Be sure not to miss it.

*Tip* Mythos Restaurant has been voted Number One Theme Park Restaurant in the World for many years in a row. Be sure to check it out, even if you decide not to dine.Taking guests inside the stories of Theodore Geisel, aka Dr Seuss, this land is sure to charm both the young and young at heart.*Tip* Assistive listening is available at The Cat in the Hat.Islands of Adventure is considered to be the first of the “next-generation” of theme parks. Seamlessly blending technology and story-telling, the park is a world leader in many areas. Team Members are friendly and helpful, and a variety of accommodations are available for guests with disabilities. With a bit of advance planning, and the use of adaptive devices, guests with visual or hearing impairments can fully enjoy this incredible park.